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LaraCopilot is a multi-tenant cloud communications platform for service providers and enterprises. It gives you a single REST API to manage every layer of a modern phone system — from provisioning SIP extensions and DID numbers to routing call queues, sending SMS messages, recording CDRs, and running AI-powered modules — all scoped to isolated tenant accounts.

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Key capabilities

VoIP extensions

Provision SIP extensions per tenant with individual secrets, voicemail settings, and device registrations.

DID numbers

Assign direct inward dialing numbers to tenants and route them to extensions or queues.

Call queues

Build ACD queues with queue agents drawn from provisioned extensions.

SMS messaging

Send and receive SMS through configurable gateways and track delivery receipts via webhooks.

Billing and CDRs

Capture call detail records and manage access numbers and account verification workflows.

AI modules

Attach AI modules to tenant accounts for transcription, sentiment analysis, and call scoring.

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Architecture overview

LaraCopilot uses a single-admin, multi-tenant model. One platform administrator authenticates against the API and manages the full lifecycle of tenant accounts. Each tenant is an isolated customer organisation identified by a unique slug and domain. Resources such as extensions, DIDs, queues, CDRs, CRM contacts, and AI modules all belong to a tenant and are scoped to it at the data layer. 
Admin (API session)
└── Tenant (slug, domain, timezone, max_extensions)
    ├── Extensions  (extension_number, secret, voicemail_enabled)
    ├── DID numbers
    ├── Call queues
    ├── SMS gateways
    ├── CDRs / billing
    ├── CRM contacts
    └── AI modules
All API routes are prefixed at /api/. Authentication is session-based: log in once with your admin credentials and include the session cookie on all subsequent requests.

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Next steps

Quickstart

Authenticate, create a tenant, and provision your first extension in under 5 minutes.

Authentication

Learn how sessions work, how to call /api/admin/me, and how to handle auth errors.