Accessing the portal
Navigate to/portal/login in your browser and sign in with the email address and password provided by your administrator. After a successful login, the session stores your tenant context and you are redirected to the dashboard at /portal.
The customer portal at
/portal is separate from the administrator panel at /admin. Portal sessions use their own authentication — admin credentials do not work in the portal, and portal credentials do not grant access to /admin.Dashboard overview
The dashboard at/portal gives you an at-a-glance summary of your entire account in four stat cards:
| Card | What it shows |
|---|---|
| Extensions | Total number of extensions provisioned under your tenant |
| DIDs | Total number of DID numbers assigned to your tenant |
| Queues | Total number of call queues configured for your tenant |
| Call Spend | Cumulative billed cost across all call records, in USD |
- Recent call records — the six most recent CDRs for your tenant, showing caller number, destination number, disposition (answered / other), and per-call cost.
- Recent SMS — the six most recent outbound messages for your tenant, showing recipient number, sender ID, message text, and current delivery status.
Portal sections
Call Records & Billing
Full call detail records with caller, destination, billed duration, cost, and your assigned rate deck with account-wide spend totals.
SMS
Send outbound SMS through active gateways and track delivery status for all messages in your account.
All data in the portal is scoped strictly to your tenant. You will only ever see extensions, DIDs, queues, call records, and messages that belong to your account.